Frequently Asked Questions

Frequently Asked Questions

Please see our most asked questions below. You can choose a category from the left hand side by simply clicking on one of the options such as Marks, Re-sits, Extensions, Deferrals and much more. 

 

We have compiled the most frequently asked questions from students regarding marks, results, assignments, re-doing assignments, exams, extensions, deferrals, and much more—all in one convenient location. This comprehensive resource is designed to help you quickly find the information you need and clarify any doubts you may have.

 

Please take advantage of this valuable resource to ensure you are well-informed.

Students who have successfully completed their undergraduate degree may be eligible for a 20% discount on their tuition fee if they continue to study with us. 

 

For more information and how to apply please go to the main university websites – Go further with postgraduate study (dmu.ac.uk)

 

 

As a DMU graduate, you are eligible to join our DMU for Life network. It is free to join and you can access information on job vacancies, support for interviews and general information on our excellent Alumni Network – DMU for Life.

Instead of your student email “Pxxxxxxx@my365.dmu.ac.uk”, you will have an alumni address “Pxxxxxxx@alumni365.dmu.ac.uk”.

 

There is not time limit for the alumni address. You can use it at all times as long as we use outlook as our email at the university. 

 

You will lose access to your Learning Zone and MyDMU accounts two months after your registration ends with the University. For most students this means that you will lose your account access in August. 

 

If you have any materials on Learning Zone or MyDMU which you would like to keep, please make sure you download these before you lose access.

 

Unfortunately, yes. If you have re-sits for example in the summer and your graduation was scheduled for September it will be postponed until winter – January / February. 

The university doesn’t issue individual award letters. If your official results have been published you will be able to request for a transcript (please refer to the transcripts section from the FAQ menu) that can act as an award letter. You will receive your diploma during your graduation. Unfortunately, we can’t provide a diploma to you before your graduation, but you can use your HEAR transcript or a standard transcript which can be used as an official award letter. 

 

If you are still waiting for official results to be published please read the guidance below:

 

We wouldn’t be able to confirm that you completed your studies before the official results release.

 

If you require a transcript which is a document that shows all of your results including your current year you will need to wait for your official results. We will not be able to provide you with your transcript until after your official results have been released. The official results are released in July. Please see when your results are going to be released –My Marks – ASK BAL De Montfort University (dmu.ac.uk)

 

If you need a document that proves your enrolment on you can use one of the options below instead:

 

1.We can provide you with a module list which shows all of your modules taken at the university (this doesn’t show any marks for the current year).

 

2.You can get a course completion letter which will confirm that you finished your studies. 

 

3.You can use your HEAR transcript (Higher Education Achievement Report) report on Digitary Core from your 1st and 2nd year if you are an undergraduate student (please guidance below how to access HEAR).  We wouldn’t be able to give you your final year HEAR before the official results release.

 

Course completion letters are issues by the immigration and compliance team. To get the course completion letter please click here –  Request for course completion letter (office.com)

 

If you have any questions or you haven’t received a response within 5 working days, please contact the immigration and compliance team. Although all departments at the university aim to respond within 5 workings days, this might take longer depending on our workload.

 

Contact details:

Phone Number: 0116 207 8780

Email: immigrationcompliance@dmu.ac.uk.

 

If your official results have been released, you can request for a transcript. Please see the Guidance on how to get the transcript in the Transcript section of the FAQs menu. 

You can find plenty of information about Graduation Ceremonies on the DMU Website – Graduation ceremonies (dmu.ac.uk).

 

If you cannot find the answer you are looking for you can also contact academicawards@dmu.ac.uk

Your graduation certificate will be given to you on the graduation day. If you can’t attend your graduation day, you will need to contact our Academic Awards team and ask them to send it to the desired address. If you know you won’t attend your graduation it’s always best to contact earlier so that you can have your certificate delivered earlier after the graduation has taken place. 

 

If you have missed or never attended your graduation please contact academic awards and they will be able to send it to you.

 

You will normally receive an email about booking your graduation and all the details, however if you don’t please contact the academic awards teams. For any questions about booking or invitations (your family and/or friends) please contact the academic awards team. If you invited your family and/r friends from abroad they will need a visa to come to the UK they will need to apply for a tourist or visitor’s visa. We don’t help to obtain those visas, but if you have any questions please contact our visa team – visaadvice@dmu.ac.uk.

 

Email: academicawards@dmu.ac.uk

Phone: +44 (0) 116 257 7307 (Monday to Friday, 9am to 5pm).

You will normally receive an email about booking your graduation and all the details, however if you don’t please contact the academic awards teams. For any questions about booking or invitations (your family and/or friends) please contact the academic awards team. If you invited your family and/r friends from abroad they will need a visa to come to the UK they will need to apply for a tourist or visitor’s visa. We don’t help to obtain those visas, but if you have any questions please contact our visa team – visaadvice@dmu.ac.uk.

 

Email: academicawards@dmu.ac.uk

Phone: +44 (0) 116 257 7307 (Monday to Friday, 9am to 5pm).

Your graduation certificate will be given to you on the graduation day. If you can’t attend your graduation day, you will need to contact our Academic Awards team and ask them to send it to the desired address. If you know you won’t attend your graduation it’s always best to contact earlier so that you can have your certificate delivered earlier after the graduation has taken place. 

If you have missed or never attended your graduation please contact academic awards and they will be able to send it to you.

 

Email: academicawards@dmu.ac.uk

Phone: +44 (0) 116 257 7307 (Monday to Friday, 9am to 5pm).

To apply for your PSW, you have to be in the UK to apply for it. You will need to extend your visa. Please see all of the information about PSW on the official website – Graduate visa: Overview – GOV.UK (www.gov.uk)

 

Two basic requirements for Postgraduate Work Visa are:

 

1.A student needs to be in the UK to apply

2.A student needs to be awarded an intended degree

 

If you have any questions about visa please contact immigrationcompliance@dmu.ac.uk and visaadvice@dmu.ac.uk.

 

Contact details:

Phone Number: 0116 207 8780

Email: immigrationcompliance@dmu.ac.uk.

You can attend your graduation if you are eligible for an award. To see what type of award you are eligible for please go to our official academic regulations website – Academic regulations and recognition of prior learning (dmu.ac.uk)

 

Your award will be confirmed to you on the results day on MyDMU in MyResults section. Please refer to “Marks & Results” from the FAQs. 

 

Please see the table below which you can find in the regulations. On Block Teaching each module is worth 30 credits.

 

Level 4 – Undergraduate 1st Year

Level 5 – Undergraduate 2nd Year

Level 6 – Undergraduate 3rd Year

Level 7 – Postgraduate (Master’s) degree

Level 8 – Research Degree such as a Phd

 

 

Although we wouldn’t be able to provide you with your predicted grades, we would be able to print a module list for you to apply for a postgraduate studies and/or organization.

 

You can also use your HEAR transcript from the previous years (if you are an undegraduate student) to apply for a postgraduate degree and/or organization.  Please login to Digitary Core to view your HEAR transcript. If you don’t know how to login to get your HEAR please refer to Transcript section on the left side. 

 

You can use the module list to provide to your employer if needed.

 

To obtain your module list please contact us. Go to the contacts page to see our contact details.

Unfortunately, we wouldn’t be able to provide you with this type of letter. 

 

If you finished your current year or degree and require a transcript please refer to the Transcripts section from the FAQ menu. 

Unfortunately, we can’t provide you with an individual standalone letter stating your GPA. You can see your overall mark (which is your GPA) on the HEAR transcript under “overall classification”. You can use your HEAR transcript if you need it to provide it to the university and/or organization. 

 

Why can’t we provide a separate document? This is because we are prohibited from providing documents that are separate to official documents such as a HEAR transcript. Everything on the official documents is final. 

 

We can however confirm that your grade on the HEAR report is official and final via an email to the university and/or organization. You can ask the university and/ organization to get in touch directly with us. 

 

Apologies for any inconvenience. As an institution and a university, we need to follow regulations, procedures and policies to be fair and reliable to all of our students and members of staff. 

 

Please refer to the Transcripts section from the FAQ menu to see all details about transcripts and when you can request for it. 

If you are unable to see your marks on the Learning Zone, please follow these steps before reaching out to your lecturer or module leader:

 

  1. Submission Confirmation: Ensure that your work was submitted successfully. Check for a submission link and a receipt in your university email.

  2. Using a Phone:

    • Refresh the page.
    • Log out and log in again.
    • If the issue persists, switch to a computer or laptop.

  3. Using a Computer or Laptop:

    • Delete all cookies.
    • Log out and then log in again.
    • Try using a different browser.

If none of these steps resolve the issue, please contact your module leader for further assistance. Please make sure you contact just person at a time and allow up to 3 – 5 working days for a lecturer and/or module leader to respond. 

 

Provisional marks go through assessment boards where they are finalized and then published officially on MyDMU.  

 

If you want to know when your official results are going to be be available go to My Marks  – My Marks – ASK BAL De Montfort University (dmu.ac.uk). 

The dates of the official results release can vary.  

 

If you want to know when your official results are going to be be available go to My Marks  – My Marks – ASK BAL De Montfort University (dmu.ac.uk). 

 

The official results are published after they have been moderated. This normally happens in September, November, February / March and July. It’s best to keep an eye on Marks section on our website which we will update once the official results release day is confirmed. 

All marks on the learning zone are provisional.

 

If you want to enquire about your provisional marks please refer to the  learning zone and/or contact your lecturers and module leaders. Provisional marks are the ones you can see on the learning zone and are published by lecturers around 15 working days after the submission deadline.

 

Please make sure you contact just person at a time and allow up to 3 – 5 working days for a lecturer and/or module leader to respond. 

Your provisional marks are released by your lecturer around 3 weeks after the submission deadline. It’s best to check the learning zone and / or contact your lecturer if you can’t see them yet. Please make sure you contact just person at a time and allow up to 3 – 5 working days for a lecturer and/or module leader to respond. 

 

The official results are released in July. Please see when your results are going to be released – My Marks – ASK BAL De Montfort University (dmu.ac.uk)

 

All information about your re-sits such as deadlines(re-sitting your assignments and/ or examinations) will be available in your progression advice which will be published with your official results. The submission links for assignments will be available on the learning zone. If you have any questions about the assignment / exam / module, please contact a relevant lecturer and /or module leader. 

 

You can access your results using the ‘My Results’ tile on your MyDMU dashboard. My Results and Progression quick start guide v1.4 (dmu.ac.uk).

 

If your official results are published in July, all re-sits take place in August.

 

If you are a finishing your studies, after the official results day we will be able to produce the following:

  • Your HEAR (Higher Education Achievement Report) on Digitary Core (around a week after results day)
  • Official Transcript
  • Certificate which will be given to you during your graduation (you can’t request this earlier)

Student Assignment and Mark lifecycle: 

 

1.Student Submits the assignment / takes the exam 

2.Lecturer marks the assignment / exam and makes the provisional results available to all students after 15 working days (or 3 weeks) from submission. At this stage your results are provisional and are might be subject to change during the assessment board.

3.The assessment board takes places where they are finalized and then published officially on MyDMU. Finalized mark are in most cases almost always the same as your provisional mark, but can vary within 0 –  5% or more depending on different factors.

4.If the student fails a piece of work, they are eligible for a re-sit (master’s student can re-sit once, undergraduate student twice). All information regarding re-sits is made available to students on the official results day. Go to MyDMU —> MyResults —> Click on the top box and this should take you to the progression advice. The deadline/s and other details will be available on the progression advice and the learning zone. If you have any questions about the assignment / exam / module, please contact a relevant lecturer and /or module leader. If you don’t have any re-sits you will have a “Congratulations” message displayed instead –  How to Read Your Results & Progression Advice.

If you passed your module, you won’t be able to retake them to improve your mark, but you can apply for an appeal. If you disagree with your mark and feel that your mark/s should be different, you would be welcome to submit an appeal through the academic support office –  Appeals (dmu.ac.uk). You would need to do this within 15 working days of the official results being made available to you. 

The results are officially published after they have been moderated. This normally happens in November, March and July. The upcoming official results are going to be published in July. Please see when your results are going to be released – My Marks – ASK BAL De Montfort University (dmu.ac.uk)

The official results will not appear on MyDMU if they are not officially published. Your provisional results (i.e., your marks) should be available to you on the learning zone at all times after they have been marked. 

 

If the official results have been released and if you are unable to see them on MyDMU, please follow these steps before reaching out to us:

 

Using a Phone:

  1. Log out and log back in.
  2. Close the app completely and then reopen it.
  3. If the issue persists, delete the application, reinstall it, and log back in.

Using a Laptop or PC:

  1. Log out of MyDMU.
  2. Delete cookies and search history.
  3. Log back in.
  4. Try using a different browser.

If none of these steps resolve the issue, please get in touch with us. Our contact details can be found on the “Contact” page.

We wouldn’t be able to confirm that you completed your studies before the official results release.

 

If you require a transcript which is a document that shows all of your results including your current year you will need to wait for your official results. We will not be able to provide you with your transcript until after your official results have been released. The official results are released in July. Please see when your results are going to be released – My Marks – ASK BAL De Montfort University (dmu.ac.uk)

 

If you need a document that proves your enrolment on you can use one of the options below instead:

 

1.We can provide you with a module list which shows all of your modules taken at the university (this doesn’t show any marks for the current year).

 

2.You can get a course completion letter which will confirm that you finished your studies. 

 

3.You can use your HEAR transcript (Higher Education Achievement Report) report on Digitary Core from your 1st and 2nd year if you are an undergraduate student (please guidance below how to access HEAR).  We wouldn’t be able to give you your final year HEAR before the official results release.

 

Course completion letters are issues by the immigration and compliance team. To get the course completion letter please click here –  Request for course completion letter (office.com)

 

If you have any questions or you haven’t received a response within 5 working days, please contact the immigration and compliance team. Although all departments at the university aim to respond within 5 workings days, this might take longer depending on our workload.

 

Contact details:

Phone Number: 0116 207 8780

Email: immigrationcompliance@dmu.ac.uk.

 

If your official results have been released, you can request for a transcript. Please see the Guidance on how to get the transcript in the Transcript section of the FAQs menu. 

If you fail an assignment, exam, or module, you might have the opportunity to re-sit the exam or re-submit the assignment. To see if you are eligible for a re-sit please refer to other sections of this FAQ.

 

Please refer to other questions in this section to see detailed information. 

All information about your re-sits (re-sitting your assignments and/ or examinations) will be available in your progression advice which will be published with your official results. Please see when your results are going to be released – My Marks – ASK BAL De Montfort University (dmu.ac.uk). All re-sits information such as  the deadline/s and other details will be available on the progression advice (and the learning zone when your progression advice becomes available, no earlier than that). If you have any questions about the assignment / exam / module, please contact a relevant lecturer and /or module leader.

 

If your marks are released in July, all the re-sits will take place in August and you will not be able to do them earlier. This also means that your official results for your re-sits will be released at a later stage, and you won’t be able to graduate in September. You will be graduating in the winter the following year – January or February 2025. 

 

Guidance for re-sits can be found below. 

 

Non-Block Teaching Students: 

 

Postgraduate (Master’s) – allowed for just one re-sit on each module 

Undergraduate (Bachelor’s)  – allowed up to 60 credits worth of re-sits. This is four 15 credit modules or two 30 credit modules. 

 

Block Teaching Students: 

 

Postgraduate (Master’s) – allowed for two re-sits on each module
Undergraduate (Bachelor’s)  – allowed for two re-sits on each module

 

Please refer to the “Other” tab in the FAQs menu if you don’t know if you are on a non-block or block teaching. 

If you’ve received / will receive a certificate / diploma and you want to update it to a bachelor’s degree / master’s degree,you have the opportunity to do so through Recognition of Prior Learning (RPL) or a top-up process.

 

If you’ve received a postgraduate diploma and wish to upgrade to a master’s degree, you have the opportunity to do so through Recognition of Prior Learning (RPL) or a top-up process.

 

The RPL Process:

  1. Waiting Period: You will need to wait for a minimum of 24 months (for undergraduate students) and 12 months (for postgraduate students).  
  2. RPL Application: To initiate the Recognition of Prior Learning (RPL) process, submit your application on the following website: Academic regulations and recognition of prior learning (dmu.ac.uk). This has to be sent to the admissions team – admissions@dmu.ac.uk  
  3. Module Retake: As part of the RPL process, you will be required to redo only the subjects you did not pass previously. Successfully passing these modules will accumulate the necessary credits for a bachelor’s degree (360 credits) master’s degree (180 credits).  

Please Note: You can start applying after 24 months (for undergraduate students)

Please Note: You can start applying after 12 months (for postgraduate students)

Non-Block Teaching Students: 

 

Postgraduate (Master’s) – allowed for just one re-sit on each module 

 

Undergraduate (Bachelor’s)  – allowed up to 60 credits worth of re-sits. This is four 15 credit modules or two 30 credit modules. 

 

Please refer to the “Other” tab in the FAQs menu if you don’t know if you are on a non-block or block teaching. 

 

We understand that facing a failed re-sit can be challenging. If you are a master’s student typically, there isn’t a second opportunity for re-sits as per regulations – Academic regulations and recognition of prior learning (dmu.ac.uk). However, there are exceptional cases where a second re-sit may be considered, especially in extenuating and serious circumstances.

 

If you have such circumstances, please email us explaining what has affected you and we will look into. Attach any relevant evidence in your email, such as medical records. 

 

For information on what qualifies as difficult circumstances, refer to the Difficult Circumstances section in the FAQs. Please note that these circumstances must have directly affected your ability to perform well in your studies. If they don’t affect your studies directly, we won’t consider those. Please note that we will always ask for evidence. Please note we can’t guarantee that your request will be considered even if your circumstances affected your studies as we don’t make that decision. The decision for majority of the time will be made by Associate Professor for Student Experience and/or Associate Dean Academic as well as other senior member of staff. 

 

If you didn’t have any extenuating circumstances your only options can be found below:

 

1. Academic appeal – If you disagree with your mark and feel that your mark/s  should be different, you would be welcome to submit an appeal through the academic support office – Appeals (dmu.ac.uk). You would need to do this within 15 working days of the official results being made available to you.

 

2.If will / have received a certificate or a PG Diploma and wish to upgrade to a master’s degree, you have the opportunity to do so through Recognition of Prior Learning (RPL) or a top-up process.

 

If will / have received a certificate / diploma and you want to update it to a bachelor’s degree, you have the opportunity to do so through Recognition of Prior Learning (RPL) or a top-up process.

 

The RPL Process:

  1. Waiting Period: You will need to wait for a minimum of 24 months (for undergraduate students) and 12 months (for postgraduate students).  
  2. RPL Application: To initiate the Recognition of Prior Learning (RPL) process, submit your application on the following website: Academic regulations and recognition of prior learning (dmu.ac.uk). This has to be sent to the admissions team – admissions@dmu.ac.uk  
  3. Module Retake: As part of the RPL process, you will be required to redo only the subjects you did not pass previously. Successfully passing these modules will accumulate the necessary credits for a bachelor’s degree (360 credits) master’s degree (180 credits).  

 

Please Note: You can start applying after 24 months (for undergraduate students)

Please Note: You can start applying after 12 months (for postgraduate students)

We would take your average percentage across your final year, and if this is in the highest band you would be eligible for the consideration band.

 

So if, for example, you achieved an overall mark of 68%, but your final year marks were:

 

  • Module 1 – 40%
  • Module 2 – 90%
  • Module 3 – 90%
  • Module 4 – 90%

Average over the final year – 77%

 

The average mark would be within the next classification band, so we would award you the higher grade.

 

Please see the breakdown below:

 

1.Final Year Average: 

 

You took four modules in your final year and got these grades: 

 

  • Module 1: 40%
  • Module 2: 90%
  • Module 3: 90%
  • Module 4: 90% 

 

To find your average grade for the final year, we add all these percentages together and then divide by the number of modules. So:

 

2.Checking for Higher Classification: 

 

Your overall average mark across all years of study is 68%.
We use classification bands to determine your degree classification (like First Class, Second Class, etc.). For example: 

  • First Class: 70% and above
  • Upper Second Class (2:1): 60% – 69%
  • Lower Second Class (2:2): 50% – 59%
  • Third Class: 40% – 49% 

3.Eligibility for a Higher Grade: 

 

  • If your final year average (77%) falls into a higher band than your overall average (68%), you can be considered for that higher classification.
  • In your case, 77% falls into the First Class band, which is higher than your overall average band (Upper Second Class).
  • So, even though your overall average is 68% (Upper Second Class), because your final year average is 77% (First Class), the university can consider awarding you a First Class degree. 

In short, your final year average of 77% is high enough to push you into the First Class band, which means you could get a First Class degree even if your overall average is a bit lower.

You can submit your assignment online, but you can’t take your exams online unless it’s an online test. If your re-sit is on campus you have to attend your re-sit on campus and can’t submit your exam online in any form.

 

If you have extenuating circumstances such as a medical condition please contact us and we will discuss your options, however we can’t guarantee that you will be allowed to take your re-sit online.

If you would like to apply for a coursework extension, please click on the link below:  

 

Extensions – ASK BAL De Montfort Univeristy (dmu.ac.uk)

 

Here you will find information about extensions, and access the Extension Request form. 

 

Please ensure you read this information before applying. 

 

Please note, extensions requests must be made at least 24 hours before your deadline. 

 

You will receive an outcome to your extension application within 3-5 working days. 

If you had an extension on an assignment and received 0%, you will need to contact your module leader and ask if they applied the extension to your assignment. 

 

Please make sure you contact just person at a time and allow up to 3 – 5 working days for a lecturer and/or module leader to respond. 

If you applied for an extension on our official website Extensions – ASK BAL De Montfort University (dmu.ac.uk) and you haven’t had an outcome you will have to contact our extensions team.

 

Please contact the extension team – balcer@dmu.ac.uk. 

If you cannot complete your exam on that day you may wish to apply for a deferral. 

 

You can find information about deferrals here – Deferrals – ASK BAL De Montfort University (dmu.ac.uk)

Understanding Extensions and Deferrals

 

Extension:

Purpose: An extension gives you a short amount of extra time to submit your work after the original submission deadline.

 

Deadline: Up to 24 hours prior to the submission deadline

 

Duration: Up to 5 days after the original deadline.

 

Applicability: You cannot apply for an extension for exams.

 

Decision Time: The decision about your extension application typically takes up to 5 working days.

 

Deferral:

Purpose: A deferral provides a longer amount of extra time to submit your work.

 

Deadline: Up to 10 working days after the submission deadline

 

Duration: The specific time frame can vary. For example, if you apply for a deferral in May, you might be given until August to submit your work. Always wait for the outcome letter to confirm the exact duration you have been given.

 

Applicability: You can apply for a deferral for both assignments and exams.

 

Decision Time: The decision about your deferral application usually takes around 15 working days (approximately 3 weeks).

 

Summary:

Extensions are for short-term delays (up to 5 days) and not applicable to exams.

 

Deferrals provide more extended time and can be applied to both assignments and exams, with a longer decision time of around 3 weeks.

 

Both extensions and deferrals are reviewed based on the circumstances of the student that needs to be proved with evidence. 

 

Evidence is required to be submitted on the request form in a form of a document such as a  pdf, word, jpeg. It can be any kind of document, however it needs to be relevant to your circumstances.

This depends on whether you had a group mark for a presentation or whether you were assessed individually.  If you were assessed individually you would apply for an extension, if you were marked as a group and your presence wasn’t necessary for the presentation you don’t have to apply for a extension as you will have the same mark on the learning zone as the rest of the group. 

If you would like to apply for a deferral, please click on the link below.  

 

Deferrals – ASK BAL De Montfort University (dmu.ac.uk)

 

Here you will find information about deferrals, and access the Deferral Request form. 

 

Please ensure you read this information before applying. 

 

You will receive an outcome to your deferral application within 2-3 weeks. 

If you have deferred your assignment and/or exams and you submit/sit them in August your graduation will be postponed until January / February following year (e.g., deferrals in August 2024 – graduation postponed until January / February). 

Understanding Extensions and Deferrals

 

Extension:

Purpose: An extension gives you a short amount of extra time to submit your work after the original submission deadline.

 

Deadline: Up to 24 hours prior to the submission deadline

 

Duration: Up to 5 days after the original deadline.

 

Applicability: You cannot apply for an extension for exams.

 

Decision Time: The decision about your extension application typically takes up to 5 working days.

 

Deferral:

Purpose: A deferral provides a longer amount of extra time to submit your work.

 

Deadline: Up to 10 working days after the submission deadline

 

Duration: The specific time frame can vary. For example, if you apply for a deferral in May, you might be given until August to submit your work. Always wait for the outcome letter to confirm the exact duration you have been given.

 

Applicability: You can apply for a deferral for both assignments and exams.

 

Decision Time: The decision about your deferral application usually takes around 15 working days (approximately 3 weeks).

 

Summary:

Extensions are for short-term delays (up to 5 days) and not applicable to exams.

 

Deferrals provide more extended time and can be applied to both assignments and exams, with a longer decision time of around 3 weeks.

 

Both extensions and deferrals are reviewed based on the circumstances of the student that needs to be proved with evidence. 

 

Evidence is required to be submitted on the request form in a form of a document such as a  pdf, word, jpeg. It can be any kind of document, however it needs to be relevant to your circumstances.

This depends on whether you had a group mark for a presentation or whether you were assessed individually.  If you were assessed individually you would apply for a deferral, if you were marked as a group and your presence wasn’t necessary for the presentation you don’t have to apply for a deferral as you will have the same mark on the learning zone as the rest of the group. 

There are two ways of getting a transcript:

 

1.A paper version of your transcript (Paid)

2.Online version of the transcript (Free)

 

1. A paper version of your transcript

If you would like a paper version of the transcript please purchase it here – Misc | De Montfort university (dmu.ac.uk).

 

Please specify the exact address that you would like the transcript to be sent to when you will be completing the form to buy the transcripts.

 

Please note we will not be able to produce the enhanced transcript if you graduated more than 6 years ago.

 

Please note:  it takes 1 – 2 weeks for the transcript to be delivered within the UK and it can take more than 3 weeks internationally.

 

2.Online version of the transcript

 

Your online transcript is called HEAR (Higher Education Achievement Report). It becomes available around a week after your official results have been released. 

You can also view your transcript online without any additional costs on Digitary Core.

 

To login to Digitary Core please click on this link  – Digitary CORE | Sign in

 

1.Click on “Sign in with your educational provider”

2.Select De Montfort University

3.Login with your university P number and password

4.Now you should be able to view all of your HEAR transcripts.  You can share it with an organization or a university via the share option. This is an official way sharing a HEAR transcripts. Digitary Core is a secure system designated for storing and sharing transcripts where you can share your transcript with another university or organization. 

 

If you need us to submit your transcript to WES you have to provide us with a reference number.

 

If you have any problems logging to digitary core you will have to get in touch with the ITMS team:

 

ITMS contact details:

Email: itmsservicedesk@dmu.ac.uk.

Phone: +44 (0)116 250 6050

 

Students receive their graduation certificate during their graduation. If you have never received a certificate you have to contact academicawards@dmu.ac.uk and they will send it to you. 

No, we don’t remove any modules from the transcript. All modules are taken into consideration while marking and they all stay on the official documents. 

If you would like your transcript to be uploaded to WES you need to do one of the following:

 

1.You can purchase £5 or £20 transcript from here –  Misc | De Montfort university (dmu.ac.uk). 
2.If you can login to digitary core you send us your HEAR transcript and we will upload it to WES.

3.You have to send us your WES reference number.

 

How to access your HEAR transcript?

 

You can also view your transcript online without any additional costs on Digitary Core.

 

To login to Digitary Core please click on this link  – Digitary CORE | Sign in.

 

1.Click on “Sign in with your educational provider”

2.Select De Montfort University

3.Login with your university P number and password

4.Now you should be able to view all of your HEAR transcripts. You can share it with an organization or a university via the share option. This is an official way sharing a HEAR transcripts.

 

If you have any problems logging to digitary core you will have to get in touch with the ITMS team:

 

ITMS contact details:

 

Email: itmsservicedesk@dmu.ac.uk.

Phone: +44 (0)116 250 6050

It takes up to 1 – 3 weeks for the transcript to be delivered within the UK (from the date it was posted). Transcripts sent internationally can take longer than 3 weeks. 

If you are waiting for more than a month for your transcript please get in touch with us and we will re-send it. 

Items get lost sometimes in delivery and this is out of our control. 

It is best if you to send an email to your administration team to find out what some of the details are not appearing on your hear transcript as they are responsible for creating HEAR transcripts. 

 

They will be able to check the details and update the HEAR accordingly. 

 

Please see the administration team details on our website – Contact – ASK BAL De Montfort University (dmu.ac.uk). 

 

Please make sure to send an email to only one administration team responsible for your programme not all of them. Multiple emails will be ignored. 

 

If you are unsure which administration team is responsible for your programme please contact us and we will forward your query to the relevant administration team. 

What can you do: (this applies when you want to share with an organization/company if you are applying for a job, or if you want to send it to another university for further studies such as postgraduate/PhD etc.): 

 

1.Share your HEAR transcript via the Digitary Core website. You should be able to view your HEAR transcript on Digitary Core – Digitary CORE. Login with an educational provider and select De Montfort University. You can download it, or you can then share it directly from the website with the organization/company/university.   

 

2. You can provide us with your WES reference number, and we can submit your transcript with a university stamp and a signature to WES.  

 

3. Alternatively, you can provide us with the organization/university email, and we will be able to send your transcript with a DMU stamp and email it to the organization/university as a proof of completing your studies. 

 

4. You can download and print it.

You will be able to receive your certificate during your graduation. The enhanced transcript is not the certificate, but it can be used as award letter and an official confirmation that you have completed your degree. You can use it for WES too. 

If your university isn’t on the HEAR member list, then there is nothing to worry about.You can provide the Student Advice Centre with the university email (the email that you need the transcript to be send to) , and they will be able to send your HEAR transcript with a DMU stamp and email it to the university as a proof of completing your studies.

I am sorry you have to wait longer than usual for your HEAR transcript. Normally you should have received it by now. 

 

It’s best if you get in touch with your administration team and/ or student advice centre. Please see the administration team details on our website Contact – ASK BAL De Montfort University (dmu.ac.uk)

 

You will be able to ask for a module list even if you will have to wait for your HEAR a little longer.

Your HEAR should be available to you around 5 – 10 working days after official results release.  This can take longer depending on our workload. 

If you require a curriculum please see the guidance below.

 

If you are a current student:

 

Curriculum (programme handbooks and module handbooks) are available on the learning zone.

 

If you are an alumni or are finishing studies:

 

You can purchase an enhanced transcript Misc | De Montfort university (dmu.ac.uk). Enhanced transcripts cover details of your study and includes the following; student details, period of study, programme of study, qualification, module results, qualification obtained, curriculum details and module specifications.

 

Please note we will not be able to produce an enhanced transcript if you graduated more than 6 years ago.

 

Your programme handbook is available on the programme shell on the learning zone (the title of the programme you are studying). 

 

Your module handbooks are available in each module shell for different modules you are studying. You have to go to each module shell and find your module handbooks.

We can confirm that your HEAR transcript is your final transcript.

 

The official way to share your HEAR transcript is via the “share” options on the Digitary CORE. On the website you can directly share your university HEAR transcript with any organization (e.g., a university, a company etc. ). 

If you have send your HEAR via an email it might be the reason why it has been rejected. Please share your HEAR via the share option on Digitary Core. 

If you have timetabled classes you can work up to 20 hours, if you don’t have timetabled classes you can work up to 40 hours. 

 

Term-time work letters are normally issued by the immigration and compliance team. 

 

If you have completed your course, you can request a course completion letter. Course completion letters are issues by the immigration and compliance team. To get the course completion letter please click here: Request for course completion letter (office.com)

 

If you have any questions or you haven’t received a response within 5 working days, please contact the immigration and compliance team. Although all departments at the university aim to respond within 5 workings days, this might take longer depending on our workload.

 

Work letters are issues by the immigration and compliance team. 

 

Contact details:

Phone Number: 0116 207 8780

Email: immigrationcompliance@dmu.ac.uk.

There are two types of reference that the university can give you.

 

1. Academic Reference

2. Job Reference 

Job Reference: 

 

If you require a reference, we ask that all references are made via Homepage | Higher Education Degree Datacheck (hedd.ac.uk). This is an official verification website for references between a university and an organization. The organization needs to request it via the HEDD website.

 

Academic Reference: 

It’s best to contact your supervisor or a module leader to obtain a reference for your postgraduate studies. This is because academic staff such as your personal tutor, a supervisor or programme/ module leader have more insights into your work throughout the course of your studies at DMU than we do. 

They will be able to provide you with a reference that outlines how you progressed and what you achieved as well as highlight other individual achievements. This is why it’s always best to ask an academic staff that knows your academic progress best.

 

I hope this helps, if you have any questions please don’t hesitate to contact us. 

 

If all the lecturers that you knew at the time of your enrolment at the university, you can ask our student records team (studentrecords@dmu.ac.uk) to write a factual reference about (this would include grades and attendance). Please note this wouldn’t have as many details as an academic reference. 

You can access your registration letter, which includes the start and end dates of your program along with other important details, through the MyDMU application. To do this:

 

  1. Log in to MyDMU.
  2. Navigate to “My Locker.”
  3. Click on “My Doc.”

Here, you will find the following documents:

 

  1. Student Status Letter
  2. Student Status Letter with Address
  3. Bank Letter
  4. Council Tax Letter

You can use the student status letter for the following:

  • Proof of registration
  • Proof of enrolment
  • Certificate of enrolment
  • Proof that you are a student
  • For your employer (please note we cannot issue a separate letter for employers; the Student Status Letter or a work letter can be used for this). 

Problems accessing documents:

  • If you are using a phone and cannot download the document, please try using a laptop or PC. Some devices may not be compatible, so using a computer is recommended.
  • If you see a “No PDF to download” error on your phone, please switch to a computer.
  • If you do not have a personal computer, you can use one in the university library or any university building.

No documents visible:

Important Note:

  • You must be a current student to access these documents. If your registration has ended, you will not be able to see them. We recommend downloading any necessary documents before your course ends if you will need them for future reference.

Course completion letters are issues by the immigration and compliance team. To get the course completion letter please click here – Request for course completion letter (office.com)

 

If you have any questions or you haven’t received a response within 5 working days, please contact the immigration and compliance team. Although all departments at the university aim to respond within 5 workings days, this might take longer depending on our workload.

 

Contact details:

Phone Number: 0116 207 8780

Email: immigrationcompliance@dmu.ac.uk.

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